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General Question
Our products are crafted with premium, high-quality ingredients, cutting-edge formulations, and elegant packaging to deliver an indulgent experience. We prioritize sustainability, efficacy, and exclusivity to meet the standards of discerning customers.
You can reach our dedicated team via email at info@luxurycosmetic.shop or through our contact form on the website.
Orders are typically processed within 1–2 business days. Shipping times vary by location:
Domestic: 3–5 business days
Expedited shipping options are available at checkout.
We want you to love your purchase. If you’re not completely satisfied, you may return unopened and unused products within 30 days of delivery for a full refund or exchange. Please note:
- Returns must include original packaging and proof of purchase.
- Shipping costs for returns are the responsibility of the customer unless the product is defective or an error was made on our part.
To start a return, contact our customer support team at orders@luxurycosmetic.shop with your order number and reason for return. We’ll provide you with a return authorization and instructions.
Once we receive and inspect your return, refunds are typically processed within 5–7 business days. Funds will be credited to your original payment method.
We accept returns of opened products only if they are defective or caused an adverse reaction. Please reach out to us within 7 days of receipt with details and photos, if applicable, for review.